This is just an astounding operandi from one of Corporate America's leaders. For those of us who find ourselves following such a leader that heedlessly promulgates such wasteful actions, we must see the cliff's edge approaching and immediately change direction or stop following.
This MO by AT&T is a waste of our money, our trees and our energy supply. In return, AT&T will raise our costs to cover this type of foolish expense.
First the customer was informed that they owed AT&T a total of 15 cents after closing an account.
The customer's bank stated no Electronic payments can be made under 99 cents.
The customer had to write a check, buy a stamp, envelope and mail to AT&T.
Thus, elements of our environment, energy supply and money were consumed.
AT&T mails a check back to the customer for an undisclosed reason.
AGAIN paper, stamps, trees, gas, etc. was consumed to mail the customer a grand total of:
TWO CENTS! (See the actual check above)
When you are working with or doing business with anyone person or entity, be mindful that they are accountable for their actions. If not, go in a different direction or better still, become a leader yourself.
All AT&T had to do is EMAIL the customer and ask them to add the 15 cents due to any future donation being made by the customer for a charity. This should be Standard Operating Procedure (SOP) for any leading American corporation when FINAL amounts under 99 cents are due. If the customer fails to make a donation or add to donations, that is between them and God.
Anyway, that is just my two cents, literally.
Bill Lauto, GTG
P.S. GoingTrueGreen has a new look on the Home Page. Also I am interviewed under the GTG Communicate Link.